The Most Frequently Asked Questions and Answers We Provide
Each question is followed by a comprehensive answer
How Do I Place an Equipment Order?
This is the worst part of the business but a topic that must be understood by all purchasers. Upon acceptance and equipment order placement by Sports Turf Northwest on your behalf of quote acceptance to the manufacturer GreensGroomer you have entered into a contract. The quote form provided by Sports Turf Northwest includes the terms for payment. It is understood that your placing of the order via phone, email, or fax and sometimes mail, you are agreeing to the payment terms. It is your responsibility to make sure the Invoice provided to you upon delivery of equipment is delivered to your Payments Department. If your PO includes instructions for payment it will be Sports Turf Northwest’s responsibility to follow payment instructions.
Even though the company’s W-9 lists Oregon as the corporate address, payment must be sent to the Phoenix, AZ address as listed on the quote and invoice.
Do You Sell New or Used Synthetic Turf?
Of all the Questions and Answers we respond to, this one baffles the most. We don’t mind being asked for referrals to who does sell synthetic turf so please call or email. Perhaps it is the name of the company, Sports Turf Northwest that throws folks off. However, if you spent 10 seconds on the website you will understand we sell Artificial Turf Maintenance Equipment and Parts Only.
Who manufactures the artificial turf maintenance equipment?
GreensGroomer Worldwide is the equipment manufacturer. Mike Davis and his wife Jill founded GreensGroomer Worldwide in 1996 after Mike retired from his 30-year airline industry career. In fact, you will see some design aspects carried over from the airline industry to the equipment that is designed and manufactured by GreensGroomer Worldwide, headquartered in Indianapolis, Indiana. All GreensGroomer Worldwide equipment is made in the U.S.A. The company’s success has helped place its equipment in more than 8000 facilities worldwide.
What sort of warranty do you offer?
All equipment manufactured by GreensGroomer Worldwide and sold by Sports Turf Northwest is backed by a comprehensive warranty. Here is the dedicated page to GreensGroomer Worldwide Warranty Information.
Where can I find out more about Staph and MRSA?
What type of vehicle is recommended for pulling the equipment?
It is recommended that at a minimum a 15 horsepower gas utility vehicle is used. Some newer electrical vehicles have the ability to pull the equipment, but we strongly recommend you check with the manufacturer first.
Will GreensGroomer equipment void the warranty of my turf?
NO, I repeat NO. We have gotten calls from customers and potential customers telling us that the artificial turf manufacturers rep has informed facilities that if they use Greensgroomer equipment on their turf then the warranty of the turf may not be covered by warranty. This is simply misinformation by the reps.
Greensgroomer equipment is allowed on all manufacturers turf. Sometimes artificial turf manufacturers will try and sell their own proprietary equipment. The easiest way for a sales rep to get that sale is to say only their equipment is allowed. This is a red flag and you should question the ethics and sales practices of this rep. If you have any questions please call or email us.
Does Sports Turf Northwest sell GreensGroomer Worldwide equipment outside of the Northwest?
Absolutely! We sell throughout the United States. Canada has distributors in place; if you are looking to purchase GreensGroomer Worldwide equipment in Canada, we will be happy to refer you to a Canadian dealer.
Why doesn't Sports Turf Northwest sell other manufacturers' equipment?
We believe that GreensGroomer Worldwide manufacturers the highest quality equipment for synthetic turf and natural turf maintenance. We also believe that by selling only one manufacturer’s equipment, we can provide our customers with the best prices and best customer service possible. We avoid any conflict of interest, and we sell the best American-made equipment.
As one of the owners of Sports Turf Northwest, does Brian Grant actually work within the company, or is he involved as a sports celebrity only?
Brian is hands-on all the way. We were delivering some equipment the other day and Brian was on the trailer helping unload the equipment crate. In addition to his muscle, Brian brings a world of knowledge and insight to our business. Brian’s career in the NBA provides perspective and guidance we use in our business daily.
What Are Your Payment Terms Like?
If you are an educational facility, a government facility or a facility with history. We will offer you the option to place your order with a Purchase Order. The terms are 30 days Net for payment from the time you receive the equipment. We expect payment to be received in our office by the 30th day otherwise we will add a 3% late charge. You may pay by check with remittance to our AZ address. If you want to pay with a Credit Card we can do that for you, however, you will need to pay the additional fee of 2.9%.
If you are not one of the above facilities we offer terms that are different from 30 Days Net. We require 1/2 the total payment to be received prior to shipment. The other 1/2 to be received in our office within 20 days of equipment delivery. If we do not receive a payment within 20 days we will add a 3% charge. If you want to pay for the equipment with a Credit Card we can do that. We will require you to pay the 2.9% fee for the credit card transaction.
International customer. You must pay for equipment in full prior to shipping. You can pay by wire transfer or credit card. If by credit card we will add in the fee.
Can you sell to the United States Government?
Absolutely! We have gone through the painful application and approval process of becoming an approved vendor under the www.SAM.gov (System for Award Management) requirements. We have a CAGE#76XR9 number. Check Us Out you will need to type in Sports Turf Northwest in the entity search box.
Do you sell parts?
Sports Turf Northwest sells every part manufactured for GreensGroomer Worldwide. In fact, Sports Turf Northwest has an online parts section. Order Parts. If you would like to read more about parts and why we carry them, please read this article, GreensGroomer Worldwide Parts For Sale All parts are OEM parts so the replacement will be perfect.
How much does it cost to ship the equipment?
All equipment is shipped from the manufacturer in Indiana. The cost to ship is calculated by distance and weight from Indiana. Shipping quotes are good for 10 days; after 10 days, a new shipping quote will need to be calculated.